'Sorry, I don’t understand that' – the trouble with chatbots and how to use them better

Written by The Conversation

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Hands up if you’ve ever cursed, mocked or yelled at a chatbot. No surprise if you have. Those automated “helpers” – supposedly designed to make customer service smarter, faster and more efficient – can certainly be a source of frustration for sentient beings.

Interactions with chatbots have become increasing...

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