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FWD General Insurance tops Forrester Customer Experience Index in Hong Kong for second year running

  • Written by Media Outreach

HONG KONG SAR - Media OutReach - 28 September 2021 - FWD General Insurancehas topped the Customer Experience Index (CX Index) for two consecutive years in the latest 2020 ranking conducted by Forrester Consulting*. The study focused on the quality of customer experience among brands in Hong Kong's general insurance market.

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