AI ushers in era of intelligent CX, fuels massive industry transformation

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Zendesk annual CX Trends Report shows 70 percent of leaders completely reimagining their customer journey

SAN FRANCISCO, Jan. 17, 2024 /PRNewswire/ -- Zendesk, Inc. today released its annual Customer Experience (CX) Trends Report, the findings of which signal a rapid transition towards intelligent CX. In this era, the shift to AI-driven service...

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