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The Times

As retail workers brace for the silly season, this 20c solution could dial down customer verbal abuse

  • Written by The Conversation

More than 1.4 million people are employed in Australian retail and fast food businesses. Sadly, it’s not always a happy or safe place to work.

A union survey of more than 4,600 frontline workers found 87% had experienced customer verbal abuse in 2023 – consistent since 2016.

But incidents have become more frequent: in 2023, 76% of those...

Read more: As retail workers brace for the silly season, this 20c solution could dial down customer verbal...

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