Home contents insurance customers

During the coverage period, if the policyholders of AXA's home content insurance plans[1] or anyone living with the policyholders at the insured address is tested positive for COVID-19, AXA will reimburse the home cleaning and sanitising expense up to HKD800, to provide a safe living environment for customers.

SME customers

To ensure a COVID-free workplace for our SME clients, AXA 'SmartPlan Office' and 'SmartPlan Shop' customers can enjoy a maximum reimbursement amount of HKD1,500 for the professional cleaning and sanitising service, when current employee(s) of the insured company at the insured premises is/are tested positive for COVID-19.

The claims must be submitted along with positive COVID-19 test report[2], receipt of the professional cleaning and sanitising service and the address proof[3] or the attendance record[4] of the COVID-19 case within one month since their diagnosis.

At AXA, our Purpose is to "Act for human progress by protecting what matters". Last year, we launched "Post-Vaccination Protection" Progrmme and were the first insurer to make "Benefits for Hospital Income (COVID-19)" a standard policy provision for Employee Benefits customers, giving our customers a peace of mind and supporting the community amid the pandemic. This year, we also launched the "Free AXA SportCare Programme" to encourage the public to maintain an exercise routine for a healthy life amid the pandemic with sports protection.

The above coverage is subject to the relevant terms and conditions. To know more about the COVID-19 policy coverage and services, please visit: https://www.axa.com.hk/en/axa-novel-coronavirus-outbreak.