Businesses set goals such as activation, retention or lifetime value. Lorikeet's Dreamweaver gives each customer a personal account manager that works towards those goals on voice, SMS and email.

SYDNEY, Nov. 5, 2026 /PRNewswire/ -- Lorikeet, the AI customer experience platform for complex and regulated industries, today launched Lorikeet Dreamweaver. It drives higher customer lifetime value by giving each of a business's customers a personal account manager. Lorikeet Dreamweaver is built into Lorikeet's flagship Concierge agents.

Enterprise B2B companies and luxury brands give their customers dedicated account managers to serve and delight their customers. But for most consumer businesses, the cost of doing this has been too high.

With this new launch, a business sets its goals. Lorikeet Dreamweaver then:

• Works towards the goal. It checks in on a schedule and whenever something changes, such as a drop in product usage or stall in a sign up funnel. It sends a message on the customer's preferred channel, creates a task for the team, or does nothing.
• Remembers the whole person. It knows each customer's history and learns when they reply and how they like to be contacted.
• Learns from the team. A note from staff shapes what it does next. Approaches that work for one customer are applied across the business's account.

Every message is checked against contact hours, limits and consent. A holdout group measures the impact.

"Most businesses can only give this kind of attention to their largest accounts, if they can at all. Every customer has a goal, like building their credit or getting healthier. Lorikeet Dreamweaver works on that goal with them for as long as the relationship lasts. Our customers set the goals and the guardrails. Lorikeet gives every customer an agent that knows them," said Steve Hind, co-founder and CEO of Lorikeet.

In early results at PayJoy, a financial services provider for underserved consumers across emerging markets, 30% more new customers used their credit line within 14 days.

"Before Dreamweaver, it was volume-based. Now, it's strategy-based," said Luis Pineda, Telesales Operations Manager at PayJoy.

"Setting up goals for Dreamweaver is fast and easy, and we're excited about the results we're seeing already," said Tim Doyle, SVP International, Hims.

Trusted in health, finance and insurance, and great for anyone with a customer goal, Lorikeet Dreamweaver learns the customer, waits for the right moment and acts on the channel they prefer. Until now, this type of deep, proactive service was reserved for the richest people and biggest companies, but no more.

AvailabilityLorikeet Dreamweaver is available now. Businesses can sign up at lorikeetcx.ai/dreamweaver-signup. The first 100 sign-ups receive US$1,000 of free credits.

More information: lorikeetcx.ai/dreamweaver 

About LorikeetLorikeet is the platform where businesses build and deploy AI Concierges that resolve complex customer issues end to end within each company's guardrails. Scale-ups in regulated industries like fintech, healthcare and insurance use Lorikeet across voice, chat, SMS, email and WhatsApp. Co-founded by CEO Steve Hind (previously at Stripe) and Jamie Hall (one of the earliest LLM researchers at Google Brain). Lorikeet has raised over USD 50m in funding from leading investors including QED, Blackbird, Square Peg and the founders of Atlassian, Canva and Airwallex. Learn more at lorikeetcx.ai.