AI ushers in era of intelligent CX, fuels massive industry transformation

Written by PR Newswire

Zendesk annual CX Trends Report shows 70 percent of leaders completely reimagining their customer journey

SAN FRANCISCO, Jan. 17, 2024 /PRNewswire/ -- Zendesk, Inc. today released its annual Customer Experience (CX) Trends Report, the findings of which signal a rapid transition towards intelligent CX. In this era, the shift to AI-driven service...

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