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Forrester's Australia 2020 Customer Experience Index: Financial Services Brands Struggle To Differentiate CX Quality

  • Written by PR Newswire

Suncorp and Colonial First State top banking and superannuation rankings; communication and customer service are the most important drivers, respectively

Forrester's Australia 2020 Customer Experience Index: Financial Services Brands Struggle To Differentiate CX Quality

SYDNEY, Oct. 9, 2020 /PRNewswire/ -- According to Forrester's (Nasdaq: FORR) Australia Banking and Superannuation Customer Experience Indexes (CX Index™) 2020, CX quality in...

Read more: Forrester's Australia 2020 Customer Experience Index: Financial Services Brands Struggle To...

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